Defence Support Agency: insider risk awareness

How we would help 4,200 civilian and military staff recognise early warning signs and report concerns with confidence.

This example imagines a defence support agency that provides logistics, estates and security services to the armed forces, with civilian and military staff across several sites. Every person with access to its sites and systems must complete insider-risk awareness training each year.

The existing course was a 45-minute slide deck with a recall quiz at the end. Most staff clicked through it in under ten minutes, and the number of concerns reported stayed flat. Security managers wanted people to recognise early warning signs and know how to raise them, without creating suspicion between colleagues.

They needed a supplier who could work within their security rules, build directly for their own LMS and hand over files their team could update each year. They also wanted realistic scenarios without filming on their sites.

We would build a 25-minute course around three short branching stories: a colleague under financial pressure, an unusual request for access, and a contractor who asks too many questions. At each point, learners decide whether and how to raise a concern, then see the consequences for the colleague, the team and security. All video would be produced with AI presenters in invented locations, so nothing sensitive is filmed. A scenario-based assessment would replace the recall quiz.

  Branching scenarios     AI presenter video     Assessment     Accessibility