Illustrative example
Police Service: evidence handling on the front line
How we would help 2,800 frontline officers record physical evidence correctly, on their phones, between jobs.
Introduction
This example imagines a regional police service. Its frontline officers collect and record physical evidence at thousands of incidents each year.
The challenge
Mistakes in exhibit labelling and records of who handled what were leading to evidence being challenged in court. Officers work rotating shifts and could not be taken off the front line for classroom refresher sessions.
What they need
They wanted training officers could complete on their work phones, between jobs, without losing quality. They also wanted it tied to the exact digital exhibit form officers use.
How we would approach it
We would design eight modules of about five minutes each, built for phones. Each opens with a short video from a real-looking incident, teaches one step of the evidence process, and ends with a simulation of the digital exhibit form, where the officer completes a record and gets instant feedback on any error. One module would be released each week, with a reminder on officers’ phones.
Areas of expertise
Microlearning Mobile Simulation Video
